Privacy Policy

1. Introduction

Manu Maharani Resort is committed to protecting the privacy and personal information of our guests, website visitors, and partners. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, make reservations, or interact with us.

By using our website or services, you agree to the terms outlined in this policy.

2. Information We Collect

a) Personal Information

We may collect the following information when voluntarily provided by you:

• Full name
• Contact details (email address, phone number, postal address)
• Identification details required for booking/check-in
• Payment and billing details
• Travel preferences or special requests
• Corporate or agency details (if applicable)

b) Automatically Collected Information

When visiting our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and tracking information

c) Information from Third Parties

We may receive information from:

• Online Travel Agencies (OTAs)
• Booking engines/payment gateways
• Marketing or analytics providers

3. How We Use Your Information

We use collected information to:

• Process reservations and guest services
• Confirm bookings and communicate with guests
• Personalize guest experience
• Send promotional or marketing communications (with consent)
• Improve website functionality and service quality
• Meet legal or regulatory requirements

4. Sharing of Information

We do not sell personal data. Information may be shared with trusted third parties only when necessary:

• Payment processing providers
• Booking/CRM systems
• Marketing or analytics platforms
• Government or legal authorities where required by law

All third parties are expected to maintain appropriate confidentiality and security standards.

5. Cookies & Tracking Technologies

Our website uses cookies to:

• Enhance user experience
• Analyze traffic and usage patterns
• Support marketing and remarketing activities

You may disable cookies via browser settings, though some site features may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure. While we strive to protect your data, no digital transmission or storage system can be guaranteed 100% secure.

7. Data Retention

Personal information is retained only as long as necessary to:

• Fulfill service obligations
• Comply with legal requirements
• Resolve disputes

8. Your Rights

Subject to applicable laws (including India's Digital Personal Data Protection Act, 2023), you may have the right to:

• Request access to your personal data
• Request corrections
• Request deletion or withdrawal of consent
• Opt out of marketing communications

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

10. Children's Privacy

Our services are not directed toward individuals under the age of 18 without parental supervision. We do not knowingly collect personal data from minors.

11. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.